Thursday 10 may 2012
4
10
/05
/May
/2012
07:48
Notebook power adapter corona Sun Jia slowly opened his eyes and saw his
bloody left hand. Since then, the seeds of fear to take root in her heart: the middle of the night awakened and saw the inexplicable fear of power ...
Since then half a year, my mother took her shuttle between the major hospitals in Jinan, however, old wounds did not go, the new injury again --- Sun Jia suffering from depression.
Woke up and found his left hand badly mutilated
June 5, 2011, 24-year-old Sun good work in the rented house, as usual, come up with a Dell laptop listening to music, watching movies. In the face of the computer, she felt the hands of a slight sense of dumb. A live, she flashed a trace of panic, had no desire to listen to songs, and quickly turn off the computer.
Unexpectedly, the disaster at this moment to come Sony laptop batteries. SUN Jia turn off the computer, holding out his left hand pulled out connected to the notebook computer side of the power adapter, the adapter's round like sticky glue, stick to the good of the left hand of the Sun, while she exclaimed side of the hard to walk away, but more rejection and more tightly, SUN Jia instant panic in a faint.
Do not know how long, SUN Jia woke up. Woke up, she has been on the floor, left hand burning pain, a look bloody fingers, a palm full of burnt flesh in the air still filled with the smell of burning flesh, the power adapter also sticky on the skin of the hands of the round, Sun Jiali engraved brain blank, stunned.
Pain so she gradually awake, she thought, a telephone call to their own unit boss Soon boss couples and electrician arrived to take her to the hospital, electricians also measured the output voltage of the adapter at that time, 220 volts.
Sun Jia was dared call with my mother, when the father out of the accident is still sick, she did not want to worry about her tired mother, but was late, the family business the mother of the river even if they know it could not get can only be anxious. "Since her father after the accident, she suffered a lot of pressure." Speaking of sensible daughter, good mother, Ms. Wang several times in Sun eyes fill with tears.
Burns did not also suffer from depression
Daughter June 6 home she only knew something was wrong, look after the daughter of a do not care about the look, she thought it was not serious, did not press her to go to the hospital, Ms. Wang said. Later learned, she is actually afraid that I worry that she does not know how much crying in the room. "
When the accident occurred in summer, SUN Jia hand still have not seen good, but more and more serious, Ms. Wang was aware of them seriously, quickly go to the hospital with her daughter. However, a double whammy, Ms. Wang found before the sensible daughter of temper became very uneasy, and always with fear, eyes no longer well-behaved to help her with household chores, become irritable disobedient. Ms. Wang is a bit worried, coaxed to take his daughter in Jinan, a hospital for tests, diagnosis of the doctor to let her tears, her daughter was diagnosed with depression.
Dell refused to open the test report
After mid-June of that year, Ms. Wang to find in the road Baotu triple appliances, Jinan, home appliance stores, Dell counter the discussion to say, the staff told her to customer service to go, Ms. Wang to the customer service, customer service personnel on the line told her to change a power adapter a. "One
A power adapter will be able to erase my daughters and spiritual injury? "Wang more and more angry," This is an enterprise should be some attitude? "She can not find the senior responsible officer of Dell, over and over again to the 400 customer service calls, over and over again to find the after-sales service centers in Jinan Dell, Dell has finally Ms. Wang agreed to go on July 7th house forensics.
Unexpectedly, the test results but it is no problem. Ms. Wang did not understand, near her home computer repair stations when measuring the output voltage of the power adapter is sometimes 220 volts, sometimes 100 volts, 50 volts, 0 volts ... how will not it? "Ms. Wang said, power adapter with the longer time, the more heat, more heat measured voltage is higher, while the voltage changes with a chance, and sometimes fluctuated, sometimes normal, Dell's technical staff can not undetectable problem.
Ms. Wang's insistence, July 28, Dell has asked Hangzhou, a senior engineer Mr. Hung to the house to detect, the detection process is Ms. Wang the entire recording.Reporters heard in the recording of Ms. Wang: "about 20 mA output current is 20 mA touched you, under normal circumstances should not be current." Ms. Wang said, this is Mr. Hong on Sun-kai, said passage.
Physics, Mr. Hung said higher current means higher voltage. Normal power adapter input voltage 100-240V, output voltage should be 19V, the meaning of voltage stability in the up and down 19V 10%, current output up to 4.74A, the human body will not be dangerous. Photos provided by Ms. Wang, the reporter saw, SUN Jia Dell power adapter output voltage is 220 volts.
Ms. Wang immediately Dell aspects to a test report, however, the staff has said Mr. Hong Please come, and the result, refused to report. August 10, Dell informed Ms. Wang went to Shandong Province Electronic Products Supervision and Inspection of the re-inspection, the staff has said the power adapter can not be detected, can only detect computer. The computer test results show no problem.
Rights difficult chilling
Ms. Wang was angry, I feel Dell aspects repeatedly perfunctory her about the again, especially that detects the problem did not issue a report, the Dell staff like to hide the plague, like dodging her, refuses to talk about how to solve the problem and compensation matters relating to the The reception of her general staff, are also Dell simply can not solve the problem, and she could not find the relevant person in charge of Dell's. September 2, Ms. Wang to find Dell's triple, home appliance stores, shopping malls looking for Dell would be much easier. I did not expect to triple home appliance stores also let her go to Dell after-sales service.
Repeatedly complained to no avail, rights nowhere to turn, Ms. Wang angrily triple appliances court. March 13 this year, the first trial, the results have not yet come out. "I believe the world is the justice in, I just want to safeguard my interests as consumers."
Around 16:00 on March 15, reporters twists and turns finally contacted Dell's 400 customer service staff answered the phone said to go to the relevant person in charge that to reporters, Reporter, Sun's best notebook service code, customer service, saidunderstand the matter, but need to explain in detail the relevant person in charge. Twists and turns, and still did not contact the person in charge of. Ultimately, the customer service left a reporter's phone, saying that to understand clearly the situation as soon as possible after the call back to reporters.
At press time, the reporter has not yet received a Dell phone.
Since then half a year, my mother took her shuttle between the major hospitals in Jinan, however, old wounds did not go, the new injury again --- Sun Jia suffering from depression.
Woke up and found his left hand badly mutilated
June 5, 2011, 24-year-old Sun good work in the rented house, as usual, come up with a Dell laptop listening to music, watching movies. In the face of the computer, she felt the hands of a slight sense of dumb. A live, she flashed a trace of panic, had no desire to listen to songs, and quickly turn off the computer.
Unexpectedly, the disaster at this moment to come Sony laptop batteries. SUN Jia turn off the computer, holding out his left hand pulled out connected to the notebook computer side of the power adapter, the adapter's round like sticky glue, stick to the good of the left hand of the Sun, while she exclaimed side of the hard to walk away, but more rejection and more tightly, SUN Jia instant panic in a faint.
Do not know how long, SUN Jia woke up. Woke up, she has been on the floor, left hand burning pain, a look bloody fingers, a palm full of burnt flesh in the air still filled with the smell of burning flesh, the power adapter also sticky on the skin of the hands of the round, Sun Jiali engraved brain blank, stunned.
Pain so she gradually awake, she thought, a telephone call to their own unit boss Soon boss couples and electrician arrived to take her to the hospital, electricians also measured the output voltage of the adapter at that time, 220 volts.
Sun Jia was dared call with my mother, when the father out of the accident is still sick, she did not want to worry about her tired mother, but was late, the family business the mother of the river even if they know it could not get can only be anxious. "Since her father after the accident, she suffered a lot of pressure." Speaking of sensible daughter, good mother, Ms. Wang several times in Sun eyes fill with tears.
Burns did not also suffer from depression
Daughter June 6 home she only knew something was wrong, look after the daughter of a do not care about the look, she thought it was not serious, did not press her to go to the hospital, Ms. Wang said. Later learned, she is actually afraid that I worry that she does not know how much crying in the room. "
When the accident occurred in summer, SUN Jia hand still have not seen good, but more and more serious, Ms. Wang was aware of them seriously, quickly go to the hospital with her daughter. However, a double whammy, Ms. Wang found before the sensible daughter of temper became very uneasy, and always with fear, eyes no longer well-behaved to help her with household chores, become irritable disobedient. Ms. Wang is a bit worried, coaxed to take his daughter in Jinan, a hospital for tests, diagnosis of the doctor to let her tears, her daughter was diagnosed with depression.
Dell refused to open the test report
After mid-June of that year, Ms. Wang to find in the road Baotu triple appliances, Jinan, home appliance stores, Dell counter the discussion to say, the staff told her to customer service to go, Ms. Wang to the customer service, customer service personnel on the line told her to change a power adapter a. "One
A power adapter will be able to erase my daughters and spiritual injury? "Wang more and more angry," This is an enterprise should be some attitude? "She can not find the senior responsible officer of Dell, over and over again to the 400 customer service calls, over and over again to find the after-sales service centers in Jinan Dell, Dell has finally Ms. Wang agreed to go on July 7th house forensics.
Unexpectedly, the test results but it is no problem. Ms. Wang did not understand, near her home computer repair stations when measuring the output voltage of the power adapter is sometimes 220 volts, sometimes 100 volts, 50 volts, 0 volts ... how will not it? "Ms. Wang said, power adapter with the longer time, the more heat, more heat measured voltage is higher, while the voltage changes with a chance, and sometimes fluctuated, sometimes normal, Dell's technical staff can not undetectable problem.
Ms. Wang's insistence, July 28, Dell has asked Hangzhou, a senior engineer Mr. Hung to the house to detect, the detection process is Ms. Wang the entire recording.Reporters heard in the recording of Ms. Wang: "about 20 mA output current is 20 mA touched you, under normal circumstances should not be current." Ms. Wang said, this is Mr. Hong on Sun-kai, said passage.
Physics, Mr. Hung said higher current means higher voltage. Normal power adapter input voltage 100-240V, output voltage should be 19V, the meaning of voltage stability in the up and down 19V 10%, current output up to 4.74A, the human body will not be dangerous. Photos provided by Ms. Wang, the reporter saw, SUN Jia Dell power adapter output voltage is 220 volts.
Ms. Wang immediately Dell aspects to a test report, however, the staff has said Mr. Hong Please come, and the result, refused to report. August 10, Dell informed Ms. Wang went to Shandong Province Electronic Products Supervision and Inspection of the re-inspection, the staff has said the power adapter can not be detected, can only detect computer. The computer test results show no problem.
Rights difficult chilling
Ms. Wang was angry, I feel Dell aspects repeatedly perfunctory her about the again, especially that detects the problem did not issue a report, the Dell staff like to hide the plague, like dodging her, refuses to talk about how to solve the problem and compensation matters relating to the The reception of her general staff, are also Dell simply can not solve the problem, and she could not find the relevant person in charge of Dell's. September 2, Ms. Wang to find Dell's triple, home appliance stores, shopping malls looking for Dell would be much easier. I did not expect to triple home appliance stores also let her go to Dell after-sales service.
Repeatedly complained to no avail, rights nowhere to turn, Ms. Wang angrily triple appliances court. March 13 this year, the first trial, the results have not yet come out. "I believe the world is the justice in, I just want to safeguard my interests as consumers."
Around 16:00 on March 15, reporters twists and turns finally contacted Dell's 400 customer service staff answered the phone said to go to the relevant person in charge that to reporters, Reporter, Sun's best notebook service code, customer service, saidunderstand the matter, but need to explain in detail the relevant person in charge. Twists and turns, and still did not contact the person in charge of. Ultimately, the customer service left a reporter's phone, saying that to understand clearly the situation as soon as possible after the call back to reporters.
At press time, the reporter has not yet received a Dell phone.
